Terms of Service

As the applicable store rule, with the customer-facing result stated first, access to this store and completion of a purchase are subject to these Terms plus the Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages. Customers are responsible for legal use and truthful billing, shipping, order, and contact data. The resulting customer expectation is kept direct and readily reviewable.

As a practical matter, with the customer-facing result stated first, we serve U.S. addresses only and provide complimentary tracked standard shipping. An order ordinarily requires 1-2 business days to process and an additional estimated 4-6 business days after dispatch, without a guaranteed arrival date. The published commitment can therefore be understood as one complete service rule.

From a customer-service perspective, with the store's obligation made direct, the customer return period is 30 days from delivery and includes exchanges and no-reason requests; approved return shipping is borne by the store whether the issue is preference or product quality. Refund posting takes about 5-10 business days after issuance. No-reason exclusions cover custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise, not legally protected claims involving damage, defects, wrong items, or omissions. The policy result is therefore easy to distinguish while its meaning remains unchanged.

To avoid uncertainty, with the support route made easy to locate, an unshipped purchase may be cancelled, whereas a shipped purchase follows the Refund Policy. Checkout uses USD and assesses taxes as the law requires. We may refuse an order affected by fraud, illegality, lack of authorization, or a material pricing error. The explanation is organized to make the applicable service path straightforward.

Questions about these Terms: support@nubybrook.shop, 251-546-4883, or 215 Grange Rd, Wheatland, Wyoming, 82201, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybrook.shop
Phone: 251-546-4883
Physical address: 215 Grange Rd, Wheatland, Wyoming, 82201, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York)