Shipping Policy

To make the process transparent, with the relevant customer choice preserved, only U.S. delivery addresses are served. Standard delivery is complimentary for all orders in that market and includes post-dispatch tracking information. This formulation keeps the customer action and merchant responsibility aligned.

As an operating standard, with the order stage tied to the rule, allow 1-2 business days for processing before carrier handoff; weekends and U.S. public holidays are not business days. The estimated shipping journey after handoff is 4-6 business days. The customer can read the condition and its service outcome as a single standard.

As the applicable store rule, with the customer-facing result stated first, we communicate dispatch and tracking through the checkout contact record. Please verify every address field before ordering and contact support at once about an error, since changes may not be possible after processing starts. The service result is stated this way so it can be located without ambiguity.

Within this policy, with the customer remedy placed in context, an estimate is not a guarantee when transport networks, weather, peak periods, address accuracy, or events beyond reasonable control interfere with delivery. This presentation keeps the customer-facing outcome easy to identify.

As part of our service commitment, with the relevant customer choice preserved, a pre-shipment cancellation can be requested, while post-shipment requests follow the Refund Policy. We assess and collect taxes as required by law. This presentation keeps the timing and customer consequence jointly understandable.

Shipping and tracking assistance: support@nubybrook.shop or 251-546-4883, Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Merchant Information
Brand/store name: nuby
Contact email: support@nubybrook.shop
Phone: 251-546-4883
Physical address: 215 Grange Rd, Wheatland, Wyoming, 82201, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York)

Order Cutoff, Processing, and Transit

In keeping with our customer promise, with service expectations set in advance, nuby provides free standard shipping on all United States orders, with no minimum spend. For order scheduling, the store uses a 5:00 PM cutoff in America/New_York; a later order starts the next business-day processing cycle. Allow 1–2 business days for processing before shipment and, separately, an estimated 4–6 business days for carrier transportation. A cancellation request can be made before shipment. The applicable result is therefore visible without changing the underlying rule.